I repeatedly asked them to call me directly to expedite things, but they wont talk to anyone on the phone for some reason. You are then required to schedule a TeamViewer session with a tech, days in the future.Īt that point you get to text chat with someone, but frankly my guy didnt seem to know much either. I love the simplicity of the interface - it would be perfect for busy professors who have no time to try and figure out how to use yet another software package, but unfortunately it seems that this program is not ready for prime time.įirst level guys dont know anything at all about how the package works. This seems an unreasonable limitation for just about the most expensive backup software on the market. The end result of that was being told that their product wasnt designed to be used on a campus network, so Id either have to use an indirect cloud service (files stored locally first), or an external HDD. It successfully made the directories in the target NAS share, but failed with a directory inaccessible failure when trying to do the backup. StorageCraft Shadow Protect back up is reliable.
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